Customer Care

Order Placement

How do I place an order?

* Open
* Search for the product.
* Click on the image of your desired item & Click on “Add to Cart”.
* Click on “Continue Shopping” (If you still need to shop) & click on “Checkout”.
* Enter your registered Email Id & Password if you arent signed in otherwise skip to below
* Enter your personal details like (Name/Contact Number/Shipping Address with City).
* Confirm the order details and select your “Mode of Payment”.
* Click on “I Confirm my Order”.
* Your Order number will appear on your screen.

Do I need to sign in to place an order?

No, Customers can use guest checkout.

My COD Order is still not confirmed?

Every customer placing an order via COD method receives an call from our representative to confirm the order.

What if my order is over Rs 50,000?

According to the Financial Act 2019, all customers must provide their CNICs on orders above 50,000 for this reason we have added an option for you to add your CNIC to your account.

Order Shipment

What are the shipping charges?

The underwritten shipping charges will apply:

Order Amount Less than 1k 1k < 5k 5k < 10k 10k < 15k More than 15k
Shipping Charges Rs. 150 Rs. 250 Rs. 250 Rs. 250 Rs. 300

Why are my items shipped separately?

An order can have multiple items and that depends on the vendor city. To ensure your order is not delayed, Luckistan jack and the beanstalk free spins dispatch the items as soon as they are received from vendor What if the product I want is ‘Out of Stock’? Product inventory is maintained by the vendors themselves, in case the item is out of stock, at first it won’t be visible on the website or it will be marked as out of Stock.

Order Tracking

How can I track my order?

Once the tracking number is tagged on your order, you will be notified via SMS and Email, after that you can track your order using TCS Tracking.

How quickly can I get my order?

Normally order delivery takes place between 6 to 10 working days depends on the size/availability & vendor city.
During the weekdays, orders are usually processed by 1 pm and dispatch by next working day.
Imported products takes 10 – 20 working days depends on the courier service / size / availability of the products.

My order is delayed. What should I do?

If the item isn’t delivered within 10 working days, you may reach us by clicking here or please email us at

Order Cancellation

How do I cancel my order?

Customer can request for order cancellation prior of the order dispatching. Once the item is dispatched, customer may refuse the item at time of delivery. To log the cancellation, please Click here , or call us at 021-111192986,or email us at

7 Days Returns Facility

  • Only products that offer returns on the product specification page are eligible for free returns
  • If the product is damaged, let us know within 24 hours of receiving
  • If the product is not the correct size, let us know within 24 hours of receiving
  • If you’re not satisfied with the received product, return eligible products unused and in the original packaging
  • Any product that have been resized, damaged or otherwise altered after delivery will not be accepted
Conditions Products which have 0 Day Return Policy Products with 7 Days Return Policy
Opened and damaged Return acceptable (informed in 24 hours) Return acceptable (informed in 24 hours)
Unopened/ Sealed Condition Return acceptable (informed in 24 hours) Return acceptable
Opened but not damaged Return not acceptable Return acceptable


Fast & Easy Return

Pack the parcel along with the ‘Return & Exchange form’ received with the product.

Visit any nearest Courier Services and submit the parcel. Shipping charges will be levied.

Refund will be processed as per Refund Policy after receipt of product.

Refund Policy

What is Luckistan's Refund Policy?

Luckistan will process full refund on the products that fall under return policy without the deduction of shipping charges after receiving your return item and for the product which Luckistan is unable to fulfill.

How will I get my refund?

Call the Luckistan Customer Care or click here in order to register a refund request.

What are the modes of refund?

Customers can get refunds as internal credit or via bank account transfer.

What is Internal Credit?

Funds will be credited to your Luckistan account, and using this you can purchase available products from our website.

How can I get a reversal on a Credit Card?

Call the Luckistan Customer Care in order register a complaint. If you placed the order via credit/debit card then the reversal will be given to the same credit/debit card number.

Warranty Policy

Warranty claims differ based on the respective product supplier and does not offer any warranty claims directly.

As far as the products are concerned, not all products come with a warranty; if the products are available with a warranty then it will be clearly mentioned in the product description.

Warranty claims are met directly through the vendor at their respective service centers.

Discount Policy

Only one item is allowed per discounted product. If any orders containing similar e-mail addresses, billing/shipping address/contact number having more than 1 quantity of the discounted product(s), LUCKISTAN.COM reserves the right to cancel all such order(s) at any point of time whatsoever without any prior communication with the customer.

If the discounted product runs out of stock, reimbursement will be made for the paid amount only.

Voucher Policy

What you see is what you get! Terms and Conditions

  • Luckistan takes pride in always delivering the right product to its customers. So if you get a product that’s different from the product you ordered, you are eligible to receive a voucher of Rs 500/- from
  • Customer must log a complaint within 24 hours and share the picture of received product.
  • Customer must return the item to Lucky Pakistan within 48 hours in the original barcode packaging along with the filled return form.
  • Offer is only valid for those customers who placed an order on or after 7th February, 2019.
  • Voucher validity will last for 7 days from the date of issuance.
  • Voucher will only be issued on items of Rs. 2,000 and above.
  • Minimum purchase to redeem the voucher is Rs. 2,000.
  • Customer must jack and the beanstalk free spins return the product to
  • One customer can avail only one voucher per month.
  • Only Luckistan will have the authority to approve/reject the case based on investigation.
  • Luckistan reserves the right to amend or terminate the terms and conditions at any time without any prior notice to the customers.

Out of Stock Voucher Policy:

What if Luckistan is unable to deliver the order?

If the product is out of stock or not delivered within the committed timeline, then voucher/internal credit will be issued based on product price.

Luckistan is not responsible if the product ordered by the customer is out of stock/unavailable with the vendor and as a result the orders gets cancelled as Luckistan serves as a platform between the customer and vendor.